TERMS OFSERVICE& CONDITIONS
These terms govern your use of IbePlus services and establish the legal framework for our business relationship. Please read carefully before using our services.
Table of Contents
Terms Overview
Welcome to IbePlus! These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our services, you agree to be bound by these Terms.
What's Covered
- Service usage rights
- User responsibilities
- Payment obligations
- Intellectual property
Key Information
- Effective: January 27, 2025
- Governed by Bangladesh law
- 30-day notice for changes
- Available in multiple languages
Important Notice
These Terms constitute a legally binding agreement between you and IbePlus. If you do not agree to these Terms, please do not access or use our services. We may update these Terms from time to time, and your continued use constitutes acceptance of any changes.
Acceptance of Terms
By accessing, browsing, or using any part of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
Who Can Use Our Services
You must be at least 18 years old or have parental consent to use our services. Organizations must have proper authorization to enter into this agreement.
Geographic Restrictions
Our services are available globally, but certain features may be restricted in some jurisdictions due to local laws and regulations.
Changes to Terms
We reserve the right to modify these Terms at any time. We will provide 30 days' notice of material changes via email or through our platform.
Our Services
IbePlus provides comprehensive technology solutions including software development, data analytics, cloud infrastructure, and cybersecurity services.
Software Development
Custom applications, web platforms, and mobile solutions
Data Analytics
Business intelligence, data processing, and insights
Cloud Infrastructure
Scalable hosting, DevOps, and system architecture
Security Solutions
Cybersecurity, compliance, and data protection
Service Availability
We strive to maintain 99.9% uptime for our services. However, we may occasionally need to perform maintenance or updates that could temporarily affect service availability.
User Accounts & Registration
To access certain features of our services, you may need to create an account. You are responsible for maintaining the security of your account credentials.
Account Requirements
Your Responsibilities
Acceptable Use & Conduct
You agree to use our services responsibly and in compliance with all applicable laws. The following activities are strictly prohibited:
Consequences of Violations
Violations of these terms may result in warnings, temporary suspension, or permanent termination of your account, depending on the severity and frequency of violations.
Intellectual Property Rights
All content, features, and functionality of our services are owned by IbePlus and are protected by international copyright, trademark, and other intellectual property laws.
Our Rights
- Software and source code
- Trademarks and logos
- Documentation and content
- Proprietary methodologies
Your Rights
- Limited license to use services
- Ownership of your data
- Custom development deliverables
- Fair use of content
DMCA Compliance
We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). If you believe your copyrighted work has been infringed, please contact our designated agent with a detailed notice including the required information under DMCA Section 512(c)(3).
Payment Terms & Billing
Payment terms vary by service type and are specified in your service agreement. All fees are non-refundable unless otherwise stated.
Payment Methods
We accept major credit cards, bank transfers, and digital payments
Billing Cycles
Monthly, quarterly, or annual billing based on your service plan
Auto-Renewal
Services automatically renew unless cancelled before renewal date
Late Payments
Late fees may apply for overdue payments beyond grace period
Refund Policy
- 30-day money-back guarantee
- Pro-rated refunds for cancellations
- Custom work is non-refundable
Payment Security
- PCI DSS compliant processing
- Encrypted payment data
- Fraud protection measures
Privacy & Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Data Security
Enterprise-grade encryption and security measures
Transparency
Clear disclosure of data collection and usage
User Control
Full control over your personal data and privacy settings
International Data Transfers
As a global service provider, we may transfer your data across international borders. We ensure appropriate safeguards are in place for all international data transfers.
Account Termination
Either party may terminate this agreement under certain circumstances. Here's what you need to know about account termination:
Termination by You
- Cancel anytime with 30 days notice
- Download your data before termination
- Pro-rated refunds where applicable
Termination by Us
- Violation of Terms of Service
- Non-payment of fees
- Fraudulent or illegal activity
Data Retention After Termination
After account termination, we will retain your data for 90 days to allow for account recovery. After this period, all data will be permanently deleted unless required by law to retain it longer.
Limitation of Liability
To the maximum extent permitted by law, IbePlus shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
What We Cover
We provide warranties for our services as specified in your service agreement and will remedy any material breaches within reasonable timeframes.
Liability Limits
Our total liability for any claims shall not exceed the amount paid by you for the specific service in the 12 months preceding the claim.
Exclusions
We are not liable for damages caused by third parties, force majeure events, or your misuse of our services.
Dispute Resolution
We prefer to resolve disputes amicably. If a dispute arises, we encourage you to contact us first to seek a resolution through good faith negotiations.
Step 1: Contact Us
Reach out to our support team to discuss the issue
Step 2: Mediation
Attempt resolution through mediation if needed
Step 3: Arbitration
Binding arbitration as final resolution method
Governing Law
These Terms are governed by the laws of Bangladesh. Any disputes will be resolved in the courts of Dhaka, Bangladesh, or through binding arbitration as mutually agreed.